1. Introduction

Welcome to alruwwad ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our services, including our automated chatbots on Meta's Instagram Messenger and WhatsApp platforms (collectively, our "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. This policy is provided in compliance with Meta's Platform Policies.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via our Services includes:

• Personal Information You Provide: We collect information you voluntarily provide to us when you communicate with our chatbots. This may include:

  • Your name

  • Any other information you choose to provide in your messages, such as your email address, mailing address, or details about your inquiries.

• Information from Meta: When you interact with us on Instagram Messenger or WhatsApp, we automatically receive certain information from Meta (the parent company of Facebook, Instagram, and WhatsApp). This may include:

  • Your Meta-scoped User ID (an identifier specific to our app).

  • Your public profile information (such as your name and profile picture), if it is visible.

  • The content of your messages to us.

• Conversation Data: We collect and store the contents of your conversation with our chatbots, including your inquiries and our responses, to provide and improve our service.

• Device and Usage Data: We may collect information about your device and how you interact with our Services, though this is often aggregated and anonymized by the platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To operate our chatbots, respond to your questions, fulfill your requests (e.g., for customer support, product information), and complete transactions.

• To Communicate With You: To send you messages related to your inquiries and, with your explicit consent (opt-in), to send you marketing and promotional materials.

• To Improve Our Services: To analyze how users interact with our chatbots, allowing us to improve functionality, user experience, and our product offerings.

• For Security and Compliance: To prevent fraud, enforce our terms of service, and comply with our legal obligations, including Meta's policies.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Meta: Our chatbots operate on Meta's platforms (Instagram and WhatsApp). Your information is inherently shared with Meta as part of using these services. We encourage you to review Meta's Privacy Policy, WhatsApp's Privacy Policy, and Instagram's Privacy Policy to understand how they use your information.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing in connection with the Services, or (d) protect the personal safety of users or the public.

5. Your Rights and Choices

You have control over your information and communications with us.

• Consent (Opt-In): By initiating a conversation with us on WhatsApp or Instagram Messenger, you consent to this Privacy Policy. We will only send you proactive marketing messages if you have given your explicit consent (opt-in) as required by law and platform policies.

• Right to Opt-Out: You can stop receiving messages from us at any time. To opt-out of our communications:

  • On WhatsApp, reply with the word "STOP".

  • On Instagram Messenger, you can mute, block, or delete the conversation. We will respect all opt-out requests immediately.

• Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you. You may also request that we correct, update, or delete your information. To make such a request, please contact us using the details below. We will respond to your request in accordance with applicable laws.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We implement administrative, technical, and physical security safeguards to protect the data we store. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable laws. When we no longer need your information, we will take steps to securely delete or anonymize it.

8. Children's Privacy

Our Services are not intended for use by children under the age of 13 (or a higher age if required by local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

alruwwad info@al-ruwwad.com